Travel Software for Travel Agents, TMCs, Airlines and Tour Operators


We are seeking gifted individuals for challenging positions to help us extend our industry leadership in technological innovation and customer service.

Please send your CV, with the job title in the subject, to

Customer Success Manager - position 158

Job Description
• Act as the customer’s focal point and provide Business and Technical services
• Manage commercial and technological aspects for customers
• Analyze and specify customer needs, analyze gaps between the customer's existing software system and Galor's new system
• Create and execute a project work plan (for the entire project lifecycle) and revise as needed to meet any changing needs and requirements
• Develop, build, and implement a work strategy with the customer
• Capable of providing training, support, and software implementation

• Proven experience in international customer management, in complex environments , with a strong emphasis on business aspects - Mandatory
• Bachelor’s degree - Advantage
• Experience with the tourism industry - Advantage
• Training experience - Advantage
• Excellent English writing and verbal skills – Mandatory
• Additional languages - Advantage
• Willing to travel abroad

Personal Attributes and Traits
• Communication: Exceptional communication, negotiation, and conflict resolution skills
• Problem solving: Resolve any issues that may come up during the project lifecycle
• Team work: Experience in collaborating with multiple company departments
• Capable of handling high-pressured situations and taking personal responsibility
• Ability to engage and build partnerships through consultative selling in an ongoing secondary sales cycle
• Strong analytical and business perspective
• Ability to multitask and handle various tasks and priorities

Software Engineer - position 163

Job Description
• Managing the delivery of multiple complex simultaneous development projects from design through to release
• Capable of understanding and contributing to the technical solution from design through to code level
• Development and designing solutions for integrations with third parties and infrastructures for cloud based product
• Work with Software Engineers, Product Management, QA, and IT teams to develop and maintain products that meet functional and non-functional requirements on schedule
• Engage in searching and reviewing new technologies and 3rd parties continuously
• The DevOps Engineer performs functions required for the deployment, configuration, support, and troubleshooting of issues with the business’s site/software.
• The DevOps Engineer has the discretion to make key decisions without much oversight inclusive of decisions on automation processes, tools, and resources for building sites/software as promptly and efficiently as possible.

• B.Sc. in computer science or engineering (preferably with honors), or an equivalent army service – Mandatory
• 5 years experience of hands-on development of complicated Web/Cloud system (Client, Server side & service and DB) - Mandatory
• Significant experience in the system’s current technologies – Microsoft .NET/C#, C++, MS-SQL, AWS – EC2/S3 - Mandatory
• Prior experience in a technical leadership position - Mandatory
• Knowledge with Design patterns / Principles – Mandatory
• Experience with Agile (Scrum, Kanban) methodologies - Advantage
• Familiar with continuous integration - Advantage
• Capability to search and review technologies and 3rd parties continuously
• Familiar with a variety of cloud related technologies and products
• Provide third-level support to business users
• Excellent interpersonal skills, proactive, fast learner
• Excellent English writing and verbal skills – Mandatory

Technical Writer - position 171

Job Description
• Each iteration, write the official company release notes, which includes all customer related changes and bugs
• Maintain and update Galor’s online help system
• Maintain and update Galor’s developer API
• Analyze current trends in content management to see if and how they can be implemented in Galor
• Write and edit text for the user interface of the company’s products
• Produce installation guides and training materials
• Provide English editing assistance to other Galor employees
• Self-manage and work independently to accomplish your tasks and manage your responsibilities

• Relevant academic degree - Mandatory
• 3+ years of experience as a technical writer for an enterprise software product - Mandatory
• Native level American English and high level Hebrew (all specification documents are in Hebrew) – Mandatory
• Experience working in an Agile, or similar fast paced, environment - Mandatory
• Ability to document complex business processes and concepts in easy to understand terms - Mandatory

Customer Support & Implementation - position 172

Job Description
• Provide expert support and excellent service to customers
• Provide expert solutions and troubleshoot support problems
• Provide an effective and timely resolution to all customers related inquiries
• Handle software version updates
• Collect and maintain up-to-date information regarding company customers
• Implement the system for new customers and new projects
• Work closely with customer success managers

• Experience working with customers – Must
• Strong technical capabilities
• Troubleshooting and analytical capabilities
• Experience with training - Must
• Experience providing technical software support, via telephone and email
• Knowledge of tourism industry - Advantage
• Knowledge of GILBOA software - Advantage
• Good understanding of cloud technology - Advantage
• Highly service-oriented personality
• Excellent interpersonal communication skills
• Multi-tasker, organized
• English – high level (written and spoken), other languages – advantage
• Full time position, extra hours may be required
• Ability to be on-call after working hours and on Fridays - Must


Please send your CV, with the job title in the subject, to 



"I would characterize them as technically savvy, business oriented, partner centric and very practical and pragmatic about business"
Roshan Mendis, President of Zuji and Regional Vice President of Travelocity Asia Pacific