Careers
Customer Operation Specialist
About The Position
We’ve come a long way since we first opened our doors, but our mission has always stayed the same: to provide world class solutions for the travel industry. Travel Booster is a constantly improving ERP solution that frees users from the complexities of creation so they can do more, faster.
We are looking for a Customer Operation to join our team.
How your day to day as a Customer Operation Specialist will look like?
✓ Building and maintaining long-term relationships with customers
✓ Project management: managing the entire project lifecycle
✓ Ensure customer satisfaction by providing professional customer support
✓ Manage day-to-day operational aspects of the customers
✓ Managing internal organizational resources to the benefit of the customers
✓ Full implementation of the system at the customer's site
✓ Support and guidance to the customers during and after the project
Requirements
What will you bring to the team?
✓ 2+ years proven experience in customer support, in complex environments, with a strong emphasis on business aspects
✓ Analytical, methodological, and troubleshooting abilities
✓ Familiar with the travel industry
✓ Strong team player to able to work closely with our sales, marketing, product, and R&D teams to deliver exceptional client experiences
✓ Capable of working effectively in a dynamic environment.
✓ Highly service oriented, excellent interpersonal communication skills
✓ Control over Gilboa or Travel Booster software - a major advantage
✓ Industrial and management engineering degree - Advantage
✓ Training experience - Advantage
✓ A high level of writing and verbal proficiency in English
✓ Additional languages - Advantage
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