Technical Support

Tel Aviv · Full-time · Associate

About The Position

We’ve come a long way since we first opened our doors, but our mission has always stayed the same: to provide world class solutions for the travel industry. Travel Booster is a constantly improving ERP solution that frees users from the complexities of creation so they can do more, faster. 

We are looking for a Technical Support to join our team.

How your day to day as a Technical Support Specialist will look like?

Provide timely support for applicant complex issues

Managing the full onboarding process for small and medium implementation projects with a high level of complexity

Building and maintaining long-term relationships with customers

Ensure customer satisfaction by providing professional customer support

Manage day-to-day operational aspects of the customers

Managing internal organizational resources to the benefit of the customers

Full implementation of the system at the customer's site


What will you bring to the team?

2+ years proven experience in customer support in complex environments, with a strong emphasis on business aspects

Analytical, methodological, and troubleshooting abilities

Familiar with the traveltech industry - Advantage

Highly service oriented, excellent interpersonal communication skills

Knowledge of Gilboa or Travel Booster software - Advantage

Training experience - Advantage

A high level of writing and verbal proficiency in English

Additional languages - Advantage

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