Careers
Customer & Project Lead | Traveltech
About The Position
Know how travel agencies really work? Help us build the system they run on.
Our mission has always been the same: world-class technology for the travel industry. Travel Booster is a constantly improving ERP for travel agencies, tour operators and travel management companies. It takes the complexity out of their daily work so they can do more, faster.
We're looking for a Customer Operation Specialist who understands travel from the inside. If you've worked with bookings, GDS systems, suppliers or agency back-office, you already speak our customers' language.
What your day-to-day will look like
✓ Be the go-to expert for complex customer issues across bookings, operations and back-office workflows
✓ Build long-term relationships with travel agencies, tour operators and TMCs
✓ Keep customers satisfied with professional, knowledgeable support
✓ Manage the day-to-day operational side of your customer accounts
✓ Mobilize internal teams (Product, R&D, QA) on behalf of your customers
✓ Lead full system implementations on-site, from setup to go-live
What will make you stand out?
✓ Experience in the travel industry: travel agency, tour operator, TMC, airline, hotel chain or travel-tech company
✓ Familiarity with GDS systems (Amadeus, Sabre, Galileo) or other booking and reservation platforms
✓ Customer support, customer success or implementation experience in a B2B or SaaS environment
✓ A technical mindset and strong problem-solving skills
✓ Excellent communication skills in Hebrew and English
Why join us
✓ Turn your travel know-how into a tech career
✓ Work with leading players in the travel industry
Requirements
What will you bring to the team?
✓ 2+ years of proven experience in customer relations or operations in complex environments, with a strong business focus
✓ Familiarity with the travel / traveltech industry – a must. For example, experience at a travel agency, tour operator, TMC, airline, hotel chain or travel-tech company
✓ Analytical, methodical and strong troubleshooting skills
✓ Highly service-oriented, with excellent interpersonal communication skills
✓ Excellent written and verbal English
Advantages:
✓ Hands-on experience with Gilboa or Travel Booster
✓ Experience with GDS systems (Amadeus, Sabre, Galileo) or other booking and reservation platforms
✓ Training experience
✓ Additional languages
Apply for this position